Terms and conditions
These are the terms and conditions under which Decorative Antiques Ltd ("we" or "us") supplies furniture and home accessory products (the "Product") or services ("Services'") through its website www.decorativeantiquesuk.com to you (the "Customer" or "you").
Each Customer should ensure they read these terms and conditions prior to placing an order with us. Please note by placing an order for any Product or Service from Decorative Antiques Ltd, you agree to be bound by these terms and conditions.
1. Order Process
Once a Customer places an order with Decorative Antiques Ltd, the Customer will receive an email receipt to acknowledge Decorative Antiques Ltd has received your order and payment.
2. Description of goods
We endeavour to describe all items as fully as possible, to the best of our knowledge, providing as much history, age and detail as is known to us together with a full description of any discernable defects or faults. However, it should be noted that the items that we are selling are antique or vintage items and as such, in most cases, will have some age-related wear.
They are not presented in 'perfect' condition; each piece has its own story to tell and the bumps, scratches and marks picked up over the years add to the patina and history of the piece. We provide a full description, high quality images from several angles and measurements to show each Product as accurately as possible. Despite this, some small variations may occur (e.g. colour). If you require further clarification of a Product please contact us for further information. It is the Customer's responsibility to ensure the condition and presentation of their purchase is satisfactory for their personal requirements.
3. Electrical products
We recommend that all electrical goods are inspected, tested, certified and installed by a qualified electrician. We also recommend that vintage electrical goods are protected by a "RCD". We will not be liable for any loss, injury or death caused by electrical goods that have not been inspected, tested and certified by a qualified electrician.
4. Refund Policy
We realise that making purchases online is not easy when you haven't seen or examined the goods. We are always happy to discuss items in more detail and, if required, will provide more detail on condition along with photographs.
We want you to be pleased with your purchase, but if you are unhappy with it, we would like you to get in touch with us within 7 days of receiving the goods. We will provide a full refund of the purchase price (excluding all transportation costs) if the item falls short of your expectations, providing the item is returned to us in it's original condition, and within seven days of your receipt of it.
***Please note special orders requiring modification of an existing product on your website are not refundable.
***Please note, purchases made from our Hurst Green Shop, as opposed to online, are "sold as seen" and not refundable.
5. Shipping
Smaller items will be packaged and dispatched within 3-4 days of ordering if not sooner. These items are shipped, fully insured and with tracking numbers, via our designated couriers DPD, my Hermes or the Royal Mail. In most cases, a signature will be required upon delivery.
For Furniture Products we use reliable national couriers who deliver to mainland UK. Decorative Antiques Ltd prefers to arrange delivery within 7-14 working days wherever possible. In order to keep delivery costs as low as possible we either arrange delivery ourselves or use a local trusted courier company. We arrange the quote and once accepted by you, pass your details onto the driver who will then make contact with you to coordinate delivery times directly.
You will need to pay the driver upon delivery. Insurance of all items passes to these delivery companies as soon as these items leave our premises. We will obviously be happy to assist you with any queries/issues you may have regarding delivery.
Alternatively customers are always welcome to collect their purchases from us directly.
It is the responsibility of the Customer to make sure the Product(s) ordered will fit through the delivery route into the desired room in their property. Each product description includes the height, width and depth so please ensure you check this before ordering. Delivery is 'kerb-side only' and the Customer is responsible for arranging appropriate transfer into their property.
INTERNATIONAL DELIVERY
You may request international delivery of your order. For the purposes of these Terms and Conditions, we consider “international delivery” to relate to the delivery of your order to any country outside of mainland UK.
Our international delivery prices unless stated do not include the cost of customs clearance, import duties, VAT, taxes or bonds which may be applicable at various rates from time to time in individual countries. We assume all these potential costs will be payable locally by the customer.
Delivery lead time to an international address or within the UK will vary according to its destination. We will advise you of the approximate delivery lead time prior to accepting your order.
We will make every effort to deliver your Order within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. Decorative Antiques Ltd shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays.
6. Pricing and VAT
a. Decorative Antiques Ltd is VAT registered. Prices quoted by Decorative Antiques UK do not include delivery charges unless otherwise specified. Prices may change at any time without notice.
b.These prices exclude delivery costs, which will be added to the total amount due. For the avoidance of doubt, we will not be liable for any export or import duties, taxes etc. arising as a result of the goods being sent to a destination outside the United Kingdom.
7. Cookies
a.Many websites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility only to store information about the products you are interested in, so when you add a product to your basket we remember this information with a cookie.
b.We do not store your personal information through cookies or any of your payment information so if you come back to the site at another time, the site will still have your basket information but not any of your personal information.
c.You do have the facility to switch off your cookie, however this means that you will have problems adding products to your basket.
8. Liability
Decorative Antiques Ltd liability for losses is strictly limited to the amount paid by the Customer for a Product or Service. Neither Decorative Antiques Ltd nor any director, employee, affiliate or other representative will be liable for any loss, damage or expense arising out of or in connection with the supply of goods or services offered through this website including but not limited to indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss or damage to property and claims by third parties, even if Decorative Antiques Ltd has been advised of the possibility of such loss or damage and/or such loss or damage were reasonably foreseeable. The exclusions above and limitations of liability shall not apply in respect of liability in negligence for death or personal injury.
9. Amendment to Terms and Conditions
Decorative Antiques Ltd reserves the right to amend these terms and conditions at any time without notice. If you have any comments please send them to sales@decorativeantiquesuk.com